Returns and Exchanges
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us
- Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
- Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
Have questions: please email: firstname.lastname@example.org
Please MAIL returns to:
Black Hills Roundup Merchandise
415 5th Ave.
Belle Fourche, SD